CUSTOMER CARE - REPAIR CLINIC
Welcome to the Zippo Repair Clinic. This is where Zippo USA not only repairs your Zippo lighter without charge, we consider it a privilege. See below for specific repair shipping instructions.
The world famous Zippo Repair Clinic is on view from inside the Zippo/Case Museum in Bradford, PA. The clinic viewing hours are Monday through Friday 9am to 3:30pm EST.
Upon arrival, your Zippo lighter is assigned a repair code, then taken to one of Zippo's technicians for repair. When completed, it is returned to you.
The finish, however, is not guaranteed. In the event that the lighter cannot be repaired, it would be replaced. If your lighter has a special design or sentimental value and you do not want it replaced, please indicate this in your correspondence to us.
If you value your lighter as a keepsake, please insure the package. Your lighter will be returned to you via Insured Mail or Parcel Service.
How to send your Zippo product for repair (and tips for its safe travel)
Package products securely in an oversized box or padded envelope (large packages are less likely to be lost or mislaid). Include name, address and telephone number on a note inside the package, as well as the complete return address on the outside of the package. Do not attach anything directly to the product, including:
Our Repair Department performs excellent repairs at no charge. Please do not attempt to perform repairs yourself, as it could damage the product beyond repair. Do not attempt to re-glue emblems yourself as the product may be further damaged in an attempt to remove the glue.
Lighters: Remove the flint from the lighter, and allow the fuel inside the lighting mechanism to evaporate for two or three days before mailing.
BUTANE Lighters: Follow these special instructions for repair
All repairs for Zippo products, should be sent for repair to: